SUPPORT
Sound advice, quick and simple
At CORE, we value personal contact. Some things, however, can be solved online quickly and simply. In our support section we offer you help with many everyday questions that come up when using our heat exchangers and the selection of the right product for you. From tips for technical problems to instructions for cleaning and use. If you have further questions, feel free to use our contact form. We will forward your request immediately to your personal contact.
Everything at a glance
Click on the respective tab to find product information and downloads for your product category
Enthalpy exchangers (ERV)
General product information and instructions for use (ERV)
Cleaning and disinfection instructions (ERV F-series)
Cleaning and disinfection instructions (HRV, ERV C-series)
Heat exchangers (HRV)
General product information and instructions for use (HRV)
Cleaning and disinfection instructions (HRV, ERV C-series))
Terms and Conditions
General Terms and Conditions of Purchase
General Terms and Conditions (Canada)
General Terms and Conditions of Sale and Delivery
General product information and instructions for use (ERV)
Cleaning and disinfection instructions (ERV F-series)
Cleaning and disinfection instructions (HRV, ERV C-series)
General product information and instructions for use (HRV)
Cleaning and disinfection instructions (HRV, ERV C-series))
General Terms and Conditions of Purchase
General Terms and Conditions (Canada)
General Terms and Conditions (The Netherlands, Waalwijk)
General Terms and Conditions of Sale and Delivery
REACH Declaration
Declaration of Conformidity to RoHS
Certificate ISO 9001
Quick-Links
Our Quick-Links help you rapidly find answers to frequently asked questions.
Choosing products via the selector
Are you looking for the right heat or enthalpy exchanger for your requirements? Our selector helps you with the initial choice. Just enter your data to receive suitable product suggestions.
Customized solutions
Are you looking for an individual solution due to special requirements? No problem. In addition to our standard models, we also offer custom-fit heat and enthalpy exchangers for your requirements.
Types of heat exchangers
Do you want to gain an overview of the different types of heat exchangers and their functionalities? Here, you learn everything you need to know.
Find the ideal solution for your needs
Additional topics
Products and solutions
Wide variety of products, patented technology: With our wide-ranging portfolio of crossflow and counterflow heat exchangers, you will always find the right product for your application. And if needed, we can individually manufacture the right heat exchanger for your specific ventilation system.
What is a heat exchanger?
What exactly is a heat exchanger and how do these fascinating products improve energy efficiency? Here you can learn how heat exchangers work and what matters when choosing the right heat exchanger.
About CORE
Improving life at its core. Since 1994, our products have provided a better, healthier indoor environment. Learn what makes us a leading manufacturer of heat and enthalpy exchangers.