Data Protection policy

Welcome to CORE Energy Recovery Solutions GmbH,
and thank you for your interest in our website and company.
The protection of your data and privacy is paramount to us. Please read the following information to ensure that you are fully aware of the collection, processing and use of personal data on our website.

1. Person responsible for processing personal data
Your data will be processed on behalf and at the request of:
CORE Energy Recovery Solutions GmbH
August-Horch-Straße 7
08141 Reinsdorf

Paul Maier, Andreas Hans Berger, responsible persons and Managing Directors.
You can contact our data protection representative at the postal address listed above or by sending an email to

2. Anonymous data collection
When accessing our website, your browser automatically transfers data to our web server for technical reasons. This data refers to information such as date and time of access, URL of the referrer website, files accessed, browser type and version and your IP address. It is stored separately from other data that you enter whilst using our website. The data is not allocated to a specific person. It is logged to ensure system security and deleted after 14 days.

3. Collection and processing of personal data
Personal data is only collected and processed in exceedance of the scope described in Section 2 if you provide it to us on our website. You can do this as described below:

You have to register on our website when using our CORE calculator. You can see the data to be collected on the registration form. Mandatory information is marked with “*”.
Once registered, you receive a confirmation email in which you can click a link to complete the registration process. Your information is then checked and your account activated and you can use it once you receive confirmation from us.
When using the CORE calculator, you are transferred to another server. During this process, your encrypted data is transferred and checked to ensure that it is valid.
You can now perform product calculations and contact our customer service.
When selecting and/or calculating one of our products, information about this process is transferred to us for the following purpose:

• Preparation of internally used statistical evaluations
• For our field service to contact you, if necessary

We may initiate the transfer to one or several order processors, such as service providers, subsidiaries or dealers, who also use the personal data exclusively for internal purposes that relate to us.

4. Legal basis for processing your data
The legality (legal basis) for the processing of your data results from your consent (in accordance with Art. 6 (1) lit. a GDPR) and/or to fulfil the contract or pre-contractual measures (in accordance with Art. 6 (1) lit. b GDPR). In the event of CORE Energy Recovery Solutions GmbH having justified interests, the data is processed in accordance with Art. 6 (1) lit. f GDPR.

5. Data storage period
Your data is stored by us for as long as your consent remains valid and/or until its purpose has been fulfilled. Following this, the data will be deleted if there are no other legal obligations for storing the data any further.

6. Data transfer
Your personal data is transferred via the internet using SSL encryption.

If required, your data may be transferred to third parties, such as our affiliated companies or service providers engaged by us (e.g. web host), for the sole purpose of processing your query. These third parties also exclusively process the personal data for internal use related to us.

Any further disclosure of your personal data to third parties will only be made with your consent, unless we have a legal obligation to do so or to protect the rights, property and security of CORE Energy Recovery Solutions GmbH.

Insofar as external service providers come into contact with personal data, we demand that they take all necessary legal, technical and organisational measures to ensure compliance with data protection regulations.

7. Processing for automated decision-making processes and/or profiling
Your data will not be used by us for automated decision-making or profiling.

8. Cookies
Our website uses cookies which enable us to make our website more user-friendly, effective and secure overall – e.g. for displaying the page contents in the language of your choice. Cookies also enable us to measure the frequency of page call-ups and general navigation. Cookies are small text files that are stored on your computer system. We would like to point out that some of these cookies, namely session cookies, are transferred by our server to your computer system. Session cookies are deleted again automatically from your hard drive at the end of the browser session. You may block cookies at any time if this option is available in your browser.

8.1. Use of Google Analytics
Our website uses Google Analytics, a web analysis service of Google Inc. (Google). Google Analytics uses cookies, text files that are stored on your computer and permit your use of the website to be analysed. The information the cookie generates about your use of this website (including your IP address) is transferred to and stored on a Google server in the USA. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operator and to provide other services related to use of the website and the internet. Google may also transfer this information to third parties, where legally prescribed or where third parties process this data on behalf of Google. Google will in no circumstances link your IP address with other data held by Google.

You can prevent the installation of cookies by changing the corresponding setting in your browser software. Please note, however, that if you do this, you may not be able to use all the functions of this website. By using this website, you declare that you consent to the data collected about you being processed by Google in the manner and for the purposes described above. You can object to the collection and storage of data at any time with future effect. Our contact details for sending your objection is listed on the legal information page. Alternatively, you can use the deactivation add-on from Google Analytics (, if it is available for your browser.

Please note that this website uses Google Analytics with the IP anonymisation add-on and therefore only abbreviated IP addresses are processed to rule out any direct link to natural persons.

You can read how Google uses data on

9. Links to other websites
Our website contains links to other websites. We do not have any control over third-party website operators’ compliance with data protection regulations.

As the provider, we are responsible for our own contents in accordance with general law. Our own contents are not related to links to contents published by other providers. We shall not assume any liability for third-party contents published through links nor claim responsibility for them.

The providers of the websites to which the links refer shall assume sole liability for illegal, incorrect or incomplete contents and particularly for damages arising from the use or non-use of any information contained therein.

10. Data processing by YouTube
Our website contains embedded YouTube videos. We merely enable access to YouTube. YouTube is owned by Google Inc. Please refer to the YouTube data protection policy at information on the purpose and scope of the data collection and use by Google as well as your rights and settings options to protect you as a YouTube customer.

11. Your rights to your personal data
In accordance with the General Data Protection Regulation, you are entitled to obtain free-of-charge information on your stored personal data and may also be entitled to request the correction, restriction or deletion of such data. If we are subject to mandatory retention periods, we will restrict your data from further processing so that it can no longer be used for the purposes stated above.

You also have the right to receive the personal data stored by us in an electronic format. You may withdraw your consent to the storage and processing of your stored data at any time. If this is the case, we will delete your personal data stored by us immediately or restrict the processing of any data that may not be deleted due to legal requirements.

Please contact the persons stated below with any concerns you may have regarding your rights.

If you believe that your data is not being processed in accordance with the applicable data protection laws at CORE Energy Recovery Solutions GmbH, you have the right to file a complaint with a supervisory authority for data protection.

12. Data security
We implement technical and organisational measures to protect our website and other systems against the loss, destruction, access, modification and distribution of your data by unauthorised persons. These security measures are continuously improved to remain up to date.

You can only access your CORE calculator after entering your personal password. You should always treat your access information as confidential and close the browser window once you have ended your communication with us, particularly if you share the computer with other persons.

13. Additional information and contact details
Please do not hesitate to contact us should you have further questions regarding data protection. For questions relating to the collection, processing or use of your personal data as well as information on, and the correction, blocking or deletion of, data and withdrawals of consent, please contact:

CORE Energy Recovery Solutions GmbH
August-Horch-Straße 7
08141 Reinsdorf

Telephone: +49 375-303 505 88

Data protection officer: